Frequently asked Questions

You can access the Glambook Help Center by tapping on the «Menu» button on the bottom right corner and then selecting «About the app.» Here, you can find a range of articles and FAQs that will guide you through the app.

Glambook is a booking platform that connects beauty professionals with clients. Professionals can showcase their work, set their schedule, and manage their bookings through the app. Clients can easily search for and book appointments with beauty professionals in their area.

Glambook Pro is the app for beauty professionals, where you can manage your schedule, bookings, and client information. The Glambook Clients App is for clients to search for and book appointments with beauty professionals.

Glambook is currently available in 70 countries, including the United States, EU and UK with plans to expand to other countries in the future.

Glambook is a platform for independent beauty professionals. We do not have affiliations with individual professionals.

Yes, the Glambook Clients App is available for anyone to use to search for and book appointments with beauty professionals in their area.

Glambook is currently available on iOS devices. We plan to add Android in coming future.

We require some personal information to verify your identity and let the Clients know that you are a real beauty professional. We take privacy and security very seriously, and all personal information is kept confidential and only used for verification purposes.

You can manage your specialisations by tapping on the «Menu» button on the bottom right corner, then selecting «View my profile,» and then «Specialisations.» Here, you can add or remove specialisations that you offer.

You can manage your schedule by tapping on the «Calendar» button on the bottom navigation bar. Here, you can set your availability and manage your bookings.

You can upload your portfolio by tapping on the «Menu» button on the bottom right corner, then selecting «View my profile,» and then «Portfolio.» Here, you can upload photos of your work and manage your portfolio. You also can upload your portfolio from your Instagram profile in the same menu.

You can import your client list by tapping on the «Client» button on the bottom navigation bar and then «Import clients.» button. Here, you can upload your clients information from your phone’s contact list. You can also add a new client manually from the same menu.

Clients can only see your business name and address, which you can manage in your profile settings. Your phone number and email address are kept confidential and are only used for booking and communication purposes.

You can update your details by tapping on the «Menu» button on the bottom right corner, then selecting «View my profile», and then updating the relevant information.

Completing your profile helps clients find you and understand the services you offer. It also allows you to manage your bookings and communicate with clients more efficiently.

Your profile is visible to the Clients all time.

Your phone number is kept confidential and only used for booking and communication purposes.

You can make a booking for your own clients by logging into your Glambook account and accessing your calendar. From there, select the «Three vertical dots’ button from the upper right corner and tap on the «Create appointment» button. Choose the date and time that you would like to book, choose the service that you will be providing, and enter your client’s information.

No, you never pay fees or commissions for appointments made by your own clients or made using your personal promo-link.

You can get an external promo-link by tapping the «Menu» button in the bottom right corner, then the «Promotion» button. From there, you can add your nickname and copy your promo-link and share it with your clients and on your social media platforms.

Using a promo-link allows you to attract new Clients from your social media profiles, which will book your services directly through Glambook. When clients use your promo-link to book a service, you are not paying any fees or commissions.

Clients can find and book you by searching for your services on the Glambook platform. They can also find you through your promo-link or by searching for your name.

You can attract new customers by having a complete and professional-looking profile, offering competitive pricing, responding quickly to client inquiries, and encouraging your current clients to leave positive reviews.

You can create and manage specialisations and services by logging into your Glambook account and accessing your profile. Then tap the «Specialisations and Services button». From there, you can add new services, set prices, and manage availability.

You can manage your online booking settings by accessing your Glambook account and navigating to your calendar. From there, you can set your availability, manage your booking preferences, and adjust your pricing.

You can make a booking manually by logging into your Glambook account and navigating to your calendar. From there, select the date and time that you would like to book, enter your client’s information, and manually create the booking.

You can manage incoming bookings by accessing your Glambook account and navigating to your calendar. From there, you can view all of your upcoming bookings and make any necessary changes.

No, it is unnecessary to call a client since our Platform manages all communication on our end. You’ll need to review the appointment request, accept it and provide your services as agreed with the Client through the service. If you experience any kind of issues with the Client you can always contact our Glambook Pro Team and address your question. We’ll resolve the case as soon as possible.

Flexible Services are a new addition to the Glambook portfolio. They allow Beauty Professionals to set a price "starting from..." for their services, giving them the flexibility to negotiate the details and final price with the client.

When a client chooses a Flexible Service, they have the opportunity to engage in a live chat with the Beauty Professional. They can discuss the specific requirements, price and complexity of the service. Through this conversation, both the client and the Beauty Professional can negotiate the service's details and reach an agreement on the final price.

Flexible Services are particularly beneficial for Tattoo Beauty Professionals who require in-depth discussions with clients before finalizing the tattoo design. It allows them to consider factors such as style preferences, colour options, and the complexity of the tattoo, ensuring a customized experience for the client.

No, Flexible Services are exclusively available to Beauty Professionals on a subscription basis. Subscribing to Glambook opens up the opportunity to offer and manage Flexible Services, enhancing the Beauty Professional's ability to provide personalized and tailored experiences to clients.

To access Flexible Services, Beauty Professionals can subscribe to Glambook by selecting the appropriate subscription plan. Once subscribed, they will have the ability to create and offer Flexible Services as part of their service portfolio.

Yes, Beauty Professionals can offer both traditional fixed-price services and Flexible Services. This allows them to cater to clients who prefer predefined services as well as those who seek more flexibility in negotiating the details and price.

Flexible Services provide you with the opportunity to engage with clients in a more personalized and interactive way. By allowing negotiations and discussions through live chat, you can better understand client expectations and deliver customized services. It also gives you the flexibility to set a price range that aligns with the unique requirements of each client.

Yes, existing services can be converted into Flexible Services if you believe they would benefit from the negotiation and customization aspect. Simply edit the service and enable the Flexible Services feature.

Yes, all payments for Flexible Services will be processed through Glambook's secure payment system. Once an agreement on the final price is reached between you and the client, the payment will be made accordingly.

To promote your Flexible Services, you can highlight them in your Glambook profile and provide details about the negotiation process and the advantages of personalized services. Additionally, active engagement in the live chat and prompt responses to client inquiries will help showcase your flexibility and willingness to create the perfect service experience. If you have any further questions or need assistance with Flexible Services, please don't hesitate to contact our support team. We are here to support you in delivering exceptional and customizable services to your clients.

Tap on the «Menu» button in the bottom right corner and then tap «My Schedule» button. There, you can select the days and times you are available to take appointments.

You can easily set up a vacation in your schedule by going to the «My Schedule» section in your profile and selecting the days you will be unavailable. Your clients will not be able to book you during the selected days.

To plan exceptions in your schedule, you can go to the «My Schedule» section in your profile and select the days and times you would like to make an exception for.

If you need to take a break during your workday, you can add a break to your schedule by going to the «My Schedule» section in your profile and selecting the time when you will be unavailable.

To change your timezone, go to the «My Schedule» section in your profile, and select the «Timezone» option. You can then choose your timezone from the list of available options.

Clients can see your available time slots by going to your profile and selecting the «Book Now» button. They will be able to view the times you have set up in your schedule as available for appointments.

To add a client manually, go to the «Clients» section in the bottom navigation menu, and select the «Add new client» button. You can then enter the client’s details and save them to your list of clients.

To import clients, go to the «Clients» section in the bottom navigation menu, and select the «Import Client list» button. You can then upload clients from your phone’s contact list.

To delete a client, go to the «Clients» section in your profile, and select the client you want to remove. Tap on the «Three vertical dots» button on the upper right corner, then «edit» and «Delete client».

To add a client to the blacklist, go to the «Clients» section in your profile, select the client you want to block, and click on the «Add to Blacklist» button. The client will no longer be able to book appointments with you.

Yes, it is safe to import a client list. We take the security of your data very seriously, and we use industry-standard encryption to protect your information.

Importing a client list can save you time and help you get started quickly. By importing your client list, you can easily add all of your existing clients to your Glambook account.

After importing a client list, you can easily manage your clients’ bookings and keep track of their information in one place. You can also use the data to analyse your business and make informed decisions about your marketing and services.

You can receive payments from clients through the Stripe Payout. You will need to link your Stripe account to your Glambook account to receive payments.

Yes, you can accept cash payments from the Clients.

You can receive payments from manual bookings through the Stripe Payout or in cash if you agreed with the Client this option.

We use Stripe to securely store and manage your bank details.

You need to add a bank card to pay fees/commissions.

You can set up a payout through the app. Go to your «Card» section in the bottom navigation menu and set up your payout details.

We apply a 20% fee for the initial appointment with a new client. If you’re subscribed to our plan, no fees are necessary.

You can manage your payout schedule through the Stripe app.

We will automatically send payouts to your linked Stripe account.

No, it is up to Client to decide on the payment method. Some clients prefer to pay no cash.

You can view your transaction history through the app. Go to your card section in the bottom navigation menu and click on «Transactions» to view your transaction history.

You can change the currency through the app. Go to your account settings and click on «Currency» to change the currency.

If you can’t find your currency, please contact our support team for assistance.

Clients can leave a review after the appointment has taken place. Once the appointment is marked as completed, clients will receive a notification to leave a review in their Glambook account. They can rate the professional and leave a written review.

If you receive an unfair review, you can dispute it by contacting the Glambook support team. They will investigate the review and take appropriate action if necessary.

You can improve your rating by providing high-quality services and ensuring your clients are satisfied with their experience. Encourage your clients to leave positive reviews, and always strive to go above and beyond to exceed their expectations.

You can manage your portfolio in the «Portfolio» section of your Glambook account. From there, you can add new photos, edit existing ones, and organise your portfolio.

You can upload a photo from your phone by tapping on the «Add photo» button in the «Portfolio» section and selecting «Moments». You can then select the photo you want to upload from your phone’s gallery.

You can import photos from your Instagram account by tapping on the «Add photo» button in the «Portfolio» section and selecting «Import from Instagram». You will be prompted to connect your Instagram account, and then you can select the photos you want to import.

Tags are keywords or phrases that you can assign to your portfolio photos to help clients find them more easily when searching for specific services.

You can manage your tags in the «My Portfolio» section of your Glambook account. From there, you can add, edit, or delete tags for your portfolio photos.

Clients can search for specific services by typing in keywords or phrases related to the service they are looking for. Glambook will then display portfolios that match those keywords or phrases, based on the tags assigned to the photos.

Fees are charged for each new booking made by a new client through the Glambook platform. This fee covers the cost of using the platform, including payment processing, scheduling, and other features.

No, you do not need to pay a fee for bookings with your own clients.

No, you do not need to pay a fee for bookings with the clients from a promo-link.

The fee for the first booking made by a new client on the Glambook platform stands at 20%.

Glambook offers subscriptions to professionals that allows professionals to get rid of fees. You have four options: 1 month/ 3 months/ 6 months/ 1 year.

Subscriptions let you increase your financial efficiency by reducing your spend.

No. You won’t pay any fees or commissions if you have your subscription plane in place.

You can buy a subscription in the «Finance» section of your bottom navigation menu.

You can check your subscription status in the «Finance» section of your bottom navigation menu.

You can cancel your subscription in the «Subscription» section at any time through your Apple account.